FAQ

What is the Mellow Humidifier?

The Mellow Humidifier is a stylish air humidifier designed to create a calming atmosphere. Its unique mushroom shape and rain-like light effects, paired with soothing mist, help improve air quality and promote relaxation.

Perfect for any space, it combines visual beauty with function, enhancing your environment while fostering a peaceful, tranquil mood.

Is it rechargeable?

No, but it comes with a USB Type-C cable, allowing you to easily plug it into any charger with a minimum power output of 15V.

Does the humidifier produce sound?

No, the Mellow Humidifier does not produce any sound. It creates a calming, rain-like visual effect paired with 7 different color options, allowing you to enjoy a relaxing ambiance without any noise. It's perfect for creating a peaceful atmosphere without distractions.

Is the product safe to use?

Yes, the Mellow Humidifier is designed with safety in mind. It features an automatic shut-off function that activates when the water level is too low, preventing overheating. Additionally, it’s made from high-quality, BPA-free materials to ensure it’s safe for use in your home. Just follow the care and maintenance guidelines for safe, long-term use.

How long does the humidifier run before needing a refill?

The Mellow Humidifier runs for up to 5 hours on a full tank (300ml). Once the water level gets low, simply refill it to enjoy continuous mist and calming light effects.

Can I use essential oils with the Mellow Humidifier?

Yes, you can use essential oils with the Mellow Humidifier to enhance your relaxation experience. We will soon be offering essential oils on our website, so you’ll be able to easily add your favorite scents to the calming mist and light effects. Stay tuned for more details!

How do I clean the humidifier?

To keep your Mellow Humidifier in top condition, we recommend cleaning it regularly. Simply wipe it down with a soft cloth and clean the water tank with mild soap and water. If you’re using essential oils, make sure to clean it thoroughly to avoid any build-up. If left unused for a long period, be sure to pour out any remaining water to prevent bacterial growth, especially if essential oils have been used. Regular cleaning ensures the humidifier continues to work efficiently and safely.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking code. You can use this code to track your shipment and get updates on its delivery status. If you have any questions about your order, feel free to reach out to our customer support team.

Do you ship internationally?

Yes, we do ship internationally! Delivery times typically range from 5 to 14 days, depending on the destination country. Please note that shipping times may vary based on location and customs processing. If you have any questions about international shipping, feel free to contact us!

What is your customer support contact?

For any inquiries that cannot be addressed through our chat support, please feel free to reach out to our customer support team via email at mellowmistyshop@gmail.com. We’re here to help and will get back to you as soon as possible!